Terms & Conditions
Cancellations & Returns Policy
Cancellations & Returns Policy
Thanks for your order.
If you are not entirely satisfied with your purchase, we’re here to help.
Cancellations
We use Paypal to process payments. If you cancel your order before it has been dispatched then we can refund your payment in full. If your order has already been dispatched it cannot be cancelled. Please see returns below:
Returns
If you are not happy with your purchase, please return it to us within 7 days. We will make a refund, provided the goods are returned in perfect condition and in their original packaging.
Please return the delivery note with the item and state the reason for the return.
The buyer is responsible for return postage costs unless item is faulty. If an item arrives damaged please contact us and return the item, we will make a refund of your return postage costs and provide a replacement.
Damaged goods
If you unpack your product and find that it is damaged, please contact us and provide a photo of damage to the product and packaging. We can then resolve the matter quickly.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We do not cover faults caused by accident, neglect, misuse or normal wear and tear.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item unless the item is faulty.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you receive a refund for faulty goods, the cost of return shipping will be included in your refund.
Contact Us
If you have any questions on how to return your item to us please get in touch.
Packaging
Packaging
At Dunrich Soft Furnishings, we want you to receive your purchase in the same great condition it left us. We use only good quality, new materials for packaging and take great care to insure that happens. We too buy online and can assure you NO ONE takes better care of your purchases. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement will be mailed out within one working day, free of any charge.
Delivery & Carriage
Delivery & Carriage
We try to process all orders, where possible, within 24 hours. Whilst most items will be despatched within one working day, please allow 3-5 days for delivery within the UK. 5-7 days for Europe and 7-14 days Rest of World. Where SURFACE mail is selected the delivery time will be much longer 2-5 weeks for Europe 6-12 weeks Rest of World.
Free Deliveries to UK mainland (inc. Northern Ireland)
For UK mainland deliveries, postage is FREE. Items mailed within the UK will normally be sent first class recorded delivery. Heavier items may be sent by overnight Courier. Dunrich Soft Furnishings reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.
Note that Free delivery is not available on wholesale products such as cushion inner pads/inserts and polyester fibre toy/teddy filling where delivery is charged depending on the size of your order.
Overseas & non-mainland UK:
For overseas and non-mainland UK deliveries, please contact us for a quote BEFORE making an order. We can not ship filled Beanbags to non-UK countries due to their size.
| Delivery Cost | |
| UK Mainland (including Northern Ireland) | Free Delivery |
| UK – Wholesale orders | Delivery from £16 |
| EU & International Orders | Please contact us before ordering |
If you have any questions or specific requirements please contact us.
Secure Payments
Secure Payments
We accept payment by Cash, Cheques (sent by registered mail) We also accept PayPal when purchases are made through our online store.
We take the protection of your financial information seriously which is why we use a payment processor to handle all of our website transactions. Our website uses SSL encryption to keep your connection private and no financial information is held by us ensuring your details are kept safe.
We use Paypal to process all of our payments securely. Our website does not hold copies of your payment information.
If you choose to save payment information on the My Account page, your card details will be held securely by our payment processor. We do not hold a copy on our own web server.
Buyers from outside the UK please note:
WE DO NOT ACCEPT CHEQUES OR MONEY ORDERS IN ANY OTHER CURRENCY OTHER THAN GB POUNDS STERLING £’s
Need assistance?
Please contact us if you have any questions or need help making a payment.
Email Confidentiality Disclaimer
Confidentiality:
All emails sent by Dunrich Soft Furnishing Ltd are covered by the following disclaimer.
The information in this message and any attachments transmitted with it are private and confidential. The information is intended solely for the addressee. If you have received this email due to a transmission error, please notify the sender immediately. If you are not the intended recipient you are prohibited from and disclosure, storing, copying, distribution or using the information in any way.
Please note that whilst we scan all emails for viruses we cannot guarantee that any email is virus-free. Please be advised that we expressly reserve the right to monitor email content for the purposes of ensuring compliance with legal requirements and company policies and your sending to, or receiving from, us of any email constitutes your agreement to these terms.
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