Company Policies

Terms & Conditions

Cancellations & Returns Policy

Thanks for your order.

If you are not entirely satisfied with your purchase, we’re here to help.

Cancellations

We use Paypal to process payments. If you cancel your order before it has been dispatched then we can refund your payment in full. If your order has already been dispatched it cannot be cancelled. Please see returns below:

Returns

If you are not happy with your purchase, please return it to us within 7 days. We will make a refund, provided the goods are returned in perfect condition and in their original packaging.

Please return the delivery note with the item and state the reason for the return.

The buyer is responsible for return postage costs unless item is faulty.  If an item arrives damaged please contact us and return the item, we will make a refund of your return postage costs and provide a replacement.

Damaged goods

If you unpack your product and find that it is damaged, please contact us and provide a photo of damage to the product and packaging. We can then resolve the matter quickly.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We do not cover faults caused by accident, neglect, misuse or normal wear and tear.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item.

We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item unless the item is faulty.

If you receive a refund, the cost of return shipping will be deducted from your refund.

If you receive a refund for faulty goods, the cost of return shipping will be included in your refund.

Contact Us

If you have any questions on how to return your item to us please get in touch.

Packaging

At Dunrich Soft Furnishings, we want you to receive your purchase in the same great condition it left us. We use only good quality, new materials for packaging and take great care to insure that happens. We too buy online and can assure you NO ONE takes better care of your purchases. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement will be mailed out within one working day, free of any charge.

Delivery & Carriage

We try to process all orders, where possible, within 24 hours. Whilst most items will be despatched within one working day, please allow 3-5 days for delivery within the UK. 5-7 days for Europe and 7-14 days Rest of World. Where SURFACE mail is selected the delivery time will be much longer 2-5 weeks for Europe 6-12 weeks Rest of World.

Free Deliveries to UK mainland (inc. Northern Ireland)

For UK mainland deliveries, postage is FREE. Items mailed within the UK will normally be sent first class recorded delivery. Heavier items may be sent by overnight Courier.  Dunrich Soft Furnishings reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.

Note that Free delivery is not available on wholesale products such as cushion inner pads/inserts and polyester fibre toy/teddy filling where delivery is charged depending on the size of your order.

Overseas & non-mainland UK:

For overseas and non-mainland UK deliveries, please contact us for a quote BEFORE making an order.  We can not ship filled Beanbags to non-UK countries due to their size.

Delivery Cost
UK Mainland (including Northern Ireland) Free Delivery
UK – Wholesale orders Delivery from £15
EU & International Orders Please contact us before ordering

If you have any questions or specific requirements please contact us.

Secure Payments

We accept payment by Cash, Cheques (sent by registered mail) We also accept PayPal when purchases are made through our online store.

We take the protection of your financial information seriously which is why we use a payment processor to handle all of our website transactions. Our website uses SSL encryption to keep your connection private and no financial information is held by us ensuring your details are kept safe.

We use Paypal to process all of our payments securely. Our website does not hold copies of your payment information.

If you choose to save payment information on the My Account page, your card details will be held securely by our payment processor. We do not hold a copy on our own web server.

Buyers from outside the UK please note:
WE DO NOT ACCEPT CHEQUES OR MONEY ORDERS IN ANY OTHER CURRENCY OTHER THAN GB POUNDS STERLING £’s

Need assistance?

Please contact us if you have any questions or need help making a payment.

Confidentiality:

All emails sent by Dunrich Soft Furnishing Ltd are covered by the following disclaimer.

The information in this message and any attachments transmitted with it are private and confidential. The information is intended solely for the addressee. If you have received this email due to a transmission error, please notify the sender immediately. If you are not the intended recipient you are prohibited from and disclosure, storing, copying, distribution or using the information in any way.

Please note that whilst we scan all emails for viruses we cannot guarantee that any email is virus-free. Please be advised that we expressly reserve the right to monitor email content for the purposes of ensuring compliance with legal requirements and company policies and your sending to, or receiving from, us of any email constitutes your agreement to these terms.

Privacy and Cookie Policy

Who we are

Dunrich Soft Furnishings Ltd is a UK based manufacturer of wholesale cushions, cushion covers, beanbags and other soft furnishings. We are based in Swadlincote, Derbyshire.

Our website address is: https://www.dunrichsoftfurnishings.co.uk

What personal data we collect and why we collect it

Your name and contact information will be stored with your consent (or implied consent such as making an enquiry on our website) so that we may contact you in relation to your enquiry.

We may contact you in relation to an ongoing contract.

We may contact you in relation to legitimate business interest.

Your data will be kept on record for financial accounting purposes which we are legally required to maintain records of.

Your contact details will only be added to our mailing list if you are an existing customer (legitimate business interest) or if you have explicitly opted-in to receive marketing communications from us via our website. You can opt out at any point in time by clicking the unsubscribe button at the bottom of any of our marketing emails.

We use MailChimp to manage our marketing mailing list.

Our website uses cookies to help us to monitor traffic through our website. We use Google Analytics. All data is anonymous and no personal data is collected.

Comments

When visitors leave comments on our website we collect the data shown in the comments form, the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to this website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Contact form submissions to this website are collected and processed by us. By completing the contact form you are giving us permission to contact you under the lawful basis defined as ‘legitimate business interest’. Your personal data is not used for marketing purposes unless you opt-in. The details of your enquiry will be kept until the query has been resolved and then retained for statistical purposes. Your data will only be used by the company for the purpose of answering your query unless you have opted in to receive marketing communications.

Akismet Anti-Spam Service

We collect information about visitors who comment on websites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the website, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

About Cookies

Cookies are files, often including unique identifiers, that are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the server.

Cookies can be used by web servers to identity and track users as they navigate different pages on a website, and to identify users returning to a website.

Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies on this Website

Google Analytics

Google Analytics Cookies on this website use the following names:

_utma
_utmb
_utmc
_utmz

The cookies named __utma through __utmz come from websites that use Google Analytics, which primarily uses it to track visits.

Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.

We may use the information we obtain from your use of our cookies for the following purposes:

(1) to track you as you navigate our website;
(2) to analyse the use of our website;

__utmz stores where a visitor came from (search engine, search keyword, link)
__utma stores each user’s amount of visits, and the time of the first visit, the previous visit, and the current visit (presumably partly for double checking of this information).
__utmb and __utmc are used to check approximately how long you stay on a site: when a visit starts, and approximately ends (c expires quickly). If you look at cookie state changes (e.g. using firecookie), you will see these change regularly.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Third Party Cookies

This website does not send third-party cookies.

Embedded content from other websites

Articles on this website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

third party websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Blocking Cookies

On your first visit to our website, a privacy notice will appear at the bottom of the window. Click on learn more. You will be given the option to turn off/on marketing related cookies.

Most browsers allow you to refuse to accept cookies.

In Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector;

In Firefox you can block all cookies by clicking “Tools”, “Options”, and un-checking “Accept cookies from sites” in the “Privacy” box.

In Safari you can block cookies by selecting Private browsing.

Blocking all cookies will, however, have a negative impact upon the usability of many websites.

Deleting Cookies

You can also delete cookies already stored on your computer:

In Internet Explorer, you must manually delete cookie files;

In Firefox, you can delete cookies by, first ensuring that cookies are to be deleted when you “clear private data” (this setting can be changed by clicking “Tools”, “Options” and “Settings” in the “Private Data” box) and then clicking “Clear private data” in the “Tools” menu.

In Safari you can delete cookies by selecting preferences, then privacy, then details and then remove all.

Obviously, doing this may have a negative impact on the usability of many websites.

Who we share your data with

This website is based on WordPress (a content management system) and by default, it does not share your personal data with anyone.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this website, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service. Any messages sent to us via a contact form on this website are sent by email directly to us for processing.

Contacting Us

If you have any questions about this privacy notice, or if you wish to exercise your rights or contact the DPO (Data Protection Officer), please use the contact details on the contact us page.

Changes to this Policy

From time to time we may update this Privacy Policy in line with website changes that may affect the personal information we gather about you. It is assumed that you accept such changes if you continue to use this website and services. If you do not accept such changes then you should stop using this website and services, and contact us if you would like any information removed.